Making a Complaint
When to complain
If you have a concern about something the Police, Fire and Crime Commissioner (PFCC) or Deputy Police and Crime Commissioner (DPCC) has said or done, the first step is to raise it with them directly. Contact details for the Office of the PFCC can be found here.
If you are still not satisfied, you can make a complaint to us, the police, fire and crime panel. Someone can act on your behalf (perhaps a friend or relative) if you give your written permission for them to do so.
What we can do
Complaints about the behaviour of the PFCC or DPCC are dealt with either by the Independent Office for Police Conduct (IOPC) or by us, the panel.
We have to record any complaints alleging criminal conduct (or which indicate criminal conduct may have occurred) by the PFCC or DPCC. We then have to refer these complaints to the IOPC for investigation.
Any other complaints are handled by us, usually through informal resolution.
Informal resolution means encouraging, helping and bringing about the resolution of a complaint without going through legal or formal proceedings.
We can consider complaints about the way a decision has been made or the behaviour of the PFCC or DPCC, if this has caused problems for you. For example, you may want to complain about the PFCC/DPCC not following his/her own rules.
What we can't do
We can't just question what the PFCC or DPCC has done simply because you don't agree with it. There must be some alleged fault by the PFCC/DPCC. For example, you may think that they have not followed the proper process for taking a decision.
There are some things we can't look into because there is a more appropriate body to deal with your complaint, or because we don't have the legal power to do so. If we can't help, we will tell you about other organisations that may be able to help.
In particular, we are not able to deal directly with complaints about the performance of North Yorkshire Police or any of their officers.
You will be able to find out more information about making a complaint in the documents below:
Making a complaint about the Police, Fire and Crime Commissioner or Deputy Police and Crime Commissioner for North Yorkshire
If the panel believes it is in the public interest, it can publish a report of its decision on a complaint. For published reports click here